order process
Step 1
Pick Your Design.
Look through our catalog and choose the design you love. This could be a custom pet portrait or any other personalized product.
Step 2
Pay a Small Fee for "Design First, Then Print".
Select the "Design First, Then Print" option and pay a small fee. This helps our designers start working on your unique design.
Step 3
Wait for Our Team to Email You.
After you order, our team will email you. They’ll show you the initial design and ask for your feedback to make sure it’s perfect.
Step 4
Approve and Customize.
Check the design and ask for any changes if needed. Once you’re happy with it, pick the final details, like size and material.
Step 5
Pay the Difference.
After you approve the design and choose the product details, pay the remaining amount, minus the initial fee.
Step 6
Receive Your Custom Product.
Relax while we make your custom product. We’ll send it to you as soon as it’s ready. Enjoy your personalized item!
Step 1
Choose Your Product and Make Full Payment.
Browse our catalog and pick the product you want. Complete the full payment to get started.
Step 2
Send Us Your Pet's Photo.
Note the code of the art style you chose and email it to us along with a photo of your pet.
Step 3
Approve the Design.
We’ll create a design and send it to you for approval. Let us know if you need any changes.
Step 4
Receive Your Custom Product.
Once you approve the design, we’ll create your custom product and ship it to you. Enjoy your personalized item!
Please Notes:
Our designers use the photo you send of your pet to create your order. So, it's important that the portrait style you choose and the photo you upload have similar angles and perspectives. Make sure the fur colors in the photo match your pet’s real-life colors. We pay attention to any notes you add when placing your order. For example, we can fix red-eye, but we can’t change a closed mouth to an open one or make a downward-facing pose look upward.
If the photo you send doesn’t meet these conditions, we can’t promise that you’ll be happy with the final design. We don’t accept exchanges in these cases, so please make sure your photo is high-quality and clear.
All the sample portrait styles you see on our site were created using high-resolution photos. It’s up to you to send photos that meet our quality expectations. If your photo isn’t perfect and you can’t take another one, our designers will still do their best to make it look great. However, please remember that the final design might not look exactly like the high-quality samples on our site.
