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Shipping & Returns

Shipping


  • Where do you ship from? 
Since we have customers from around the world, our orders are being handled from various fulfillment centers around the world. 

We primarily ship out packages from our fulfillment centers in the United States, Northern Europe and Asia.

If you are ordering with US Expedited Shipping, your order will be shipped from our warehouse based in New Jersey, United States with address:

427 Jersey Ave, Jersey City, NJ, United States, New Jersey

 

  • Shipping information

Shipping / Delivery Days:

USA

US Expedited: 3-7 days
US Standard : 6-14 days

UNITED KINGDOM

UK Standard: 6-13 days

CANADA

CAN Standard: 6-14 days

AUSTRALIA

AU Standard: 6-14 days

 

*SWEDEN

SWE Standard: 8-12 days

 

*GERMANY

GER Standard: 8-12 days


*REST OF EU:

EU Standard: 8-12 days

*REST OF THE WORLD:

7-16 days

 

*Payment of additional duties and taxes may be required before your order is released from customs, depending on the delivery address.

**Please allow 1-3 days for your order to be processed from our warehouse.

 

Return

  • Return/Refund policy 

If you are not 100% satisfied with your purchase, you're eligible for a refund/replacement within 30 days from the time the order was received/delivered. It should be in line with our Standard Product Warranty Policy.

To make a return, please head to our Return Portal.

Please contact our support team if you have more questions.

 

  • Standard Product Warranty Policy 

Please note that the following will void the DDMK warranty, but not limited to:

- Damages or faults caused by accidents, abuse, and misuse.

- Damages caused by wear and tear, theft or loss.

- Damages or faults caused by product tampering or use of third-party accessories.

- Use that is not in accordance with the listed instructions on the product packaging.

If you have other concerns not listed above, feel free to reach us at hello@ddmk.com.my and we will assist you.

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