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Need Help?

Our team of pet safety experts also specialize in superior customer service.

  • Email Customer Care:

Customer Service Hours of Availability

Though our website is open 24/7/365, our customer service team is made of real, dog-loving, Americans who are happy to help you. We do our best to reply to all emails within 24 hours.

How To Avoid Returns


The best outcome for you and us is for the product to work for you. So, we put as much information on our website as possible to help you make the right purchase decisions.

The #1 reason for returning a product by far is that customers purchase the wrong size for their dog. To avoid this, we recommend the following:

  • Carefully read our product descriptions.
  • Watch the videos on our site.
  • Study the size charts and breed charts on the product pages.
  • MOST IMPORTANTLY: Measure your dog to ensure the product will fit them properly.